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Sim lock Id mobile

  • November 18, 2020
  • 5 replies
  • 61 views

Hello

I have bought an IPhone 6. There were an ID mobile SIM card inside (but not working), and I want to use an other SIM card. 
Who can I write to Id Mobile to unlock my phone? Have you a mail or an web adress ? What can I do?

Best answer by Michelle H

Hi @Desimlockage 

 

We do require the previous owner of the device to contact us, to unlock your device. 

 

Please could you contact the seller of the phone you have purchased and ask them to make contact with us in order to unlock the phone you have purchased? 

 

Michelle 

 

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5 replies

Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • November 23, 2020

Hi @Desimlockage 

 

We do require the previous owner of the device to contact us, to unlock your device. 

 

Please could you contact the seller of the phone you have purchased and ask them to make contact with us in order to unlock the phone you have purchased? 

 

Michelle 

 


  • Author
  • Community Member
  • 0 replies
  • November 23, 2020

Could you please give me an email for contacting you. And I will give the email to the seller. 
thank you very much


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • November 28, 2020

Hi @Desimlockage 

 

We can be contacted via live chat here.

 

Thanks

 

Michelle 


  • Author
  • Community Member
  • 0 replies
  • November 28, 2020

Hello

I don t know the last owner well. I prefer to give her your email and let her do what is to do. 
thank you. 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • December 7, 2020

Hi @Desimlockage,

We wouldn’t be able to make contact with the previous owner, sorry! If you can ask them to message our Live Chat Team here, they’ll help further.

Ryan