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Sim lock Id mobile

  • 18 November 2020
  • 5 replies
  • 47 views

Hello

I have bought an IPhone 6. There were an ID mobile SIM card inside (but not working), and I want to use an other SIM card. 
Who can I write to Id Mobile to unlock my phone? Have you a mail or an web adress ? What can I do?

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Best answer by Michelle 23 November 2020, 18:07

Hi @Desimlockage 

 

We do require the previous owner of the device to contact us, to unlock your device. 

 

Please could you contact the seller of the phone you have purchased and ask them to make contact with us in order to unlock the phone you have purchased? 

 

Michelle 

 

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5 replies

Userlevel 3
Badge +6

Hi @Desimlockage 

 

We do require the previous owner of the device to contact us, to unlock your device. 

 

Please could you contact the seller of the phone you have purchased and ask them to make contact with us in order to unlock the phone you have purchased? 

 

Michelle 

 

Could you please give me an email for contacting you. And I will give the email to the seller. 
thank you very much

Userlevel 3
Badge +6

Hi @Desimlockage 

 

We can be contacted via live chat here.

 

Thanks

 

Michelle 

Hello

I don t know the last owner well. I prefer to give her your email and let her do what is to do. 
thank you. 

Userlevel 7
Badge +9

Hi @Desimlockage,

We wouldn’t be able to make contact with the previous owner, sorry! If you can ask them to message our Live Chat Team here, they’ll help further.

Ryan

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