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Sim not supported

  • 7 October 2018
  • 5 replies
  • 1670 views

Userlevel 1
Trying to set up sim in iPhone and it's coming up with a message saying sim not supported and I should request it to be unlocked by the network provider can you help please
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Best answer by Ryan 9 October 2018, 14:57

Hi @Rosie,



If the phone has been supplied by us and/or has become locked to our network, we can put in a request for this to be unlocked so that you can use the phone with a SIM card of your choice.



Please send a message to our Live Chat team here and they'll be ready to sort this out for you. :)



Ryan
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5 replies

Userlevel 1
Badge +6
Hi @Rosie,

Have you previously used the iPhone with a different network SIM at all?
Which model of iPhone are you using?

Jade
Userlevel 1
hi @Jade
thanks, yes I have and it’s iPhone 5s ,Rosie
Userlevel 7
Badge +9
Hi @Rosie,

If the phone has been supplied by us and/or has become locked to our network, we can put in a request for this to be unlocked so that you can use the phone with a SIM card of your choice.

Please send a message to our Live Chat team here and they'll be ready to sort this out for you. :)

Ryan
Userlevel 1
hi @Ryan thanks for the help will try that now, Rosie
Userlevel 7
Badge +9
hi @Ryan thanks for the help will try that now, Rosie

You're welcome Rosie. 👍🏼

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