I recently transferred from EE to ID I’ve taken my old number with me. When I call people my old number shows up however when I text people who have an iPhone the number that ID supplied me with before the pac code changed to my number shows up. Why is this happening am I being charged for two numbers via one phone?
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Hi
You wouldn’t be charged for both numbers, I suspect that the phone hasn’t auto-updated after the network port; this is common on iPhones and usually affects the iMessage service.
Are you using an iPhone? If so, please follow the below steps to help resolve this:
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
If you are not using an iPhone, please let us know.
Ryan
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