Two numbers showing

  • 30 July 2020
  • 1 reply

I recently transferred from EE to ID I’ve taken my old number with me. When I call people my old number shows up however when I text people who have an iPhone the number that ID supplied me with before the pac code changed to my number shows up. Why is this happening am I being charged for two numbers via one phone? 

1 reply

Userlevel 6
Badge +9

Hi @Sidnalfie,

You wouldn’t be charged for both numbers, I suspect that the phone hasn’t auto-updated after the network port; this is common on iPhones and usually affects the iMessage service.

Are you using an iPhone? If so, please follow the below steps to help resolve this:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

If you are not using an iPhone, please let us know.