Unblocking Phone

  • 19 June 2020
  • 1 reply

My daughter thought she had lost her phone so I blocked the Sim and the phone. She has now found it, I have managed to unblock the Sim but not the phone. How do i go about unblocking the phone without making a call to yourselves at this time? 

1 reply

Userlevel 4
Badge +2

Hi @Fi34 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into unblocking your phone for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.