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Unlock Iphone 6 from previous network

C
Community Member

Hi

My son has an Iphone6 and it seems to be locked to his previous network provider.

When we insert the ID mobile Sim card it says the network is not supported.

We contacted Apple but the instructions they provided didn’t resolve the problem.

Can you advise please. He has now had the Sim for 3 months and been unable to use it!

Thanks

Best answer by ClaireMEdgar

Thank you, I contacted the old network provider and they unlocked it no bother.  He is now live with ID.

Thanks again!

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2 replies

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • June 15, 2020

Hi there @ClaireMEdgar 

With iPhones that are locked to a network, you would simply just need to get in touch with the network to whom the iPhone is locked to and they’ll be able to get that network lock removed from the phone for you.

It would only ever be the network who the phone is locked to who have the authority to do this.  After contacting your old network, they should usually be able to have that unlocked within a matter of days.

 

So unless the phone was locked to iD Mobile (and you wanted to use it with another network) then only then could we help you further here.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
C
Community Member
  • ClaireMEdgar
  • Author
  • Community Member
  • 0 replies
  • Answer
  • June 16, 2020

Thank you, I contacted the old network provider and they unlocked it no bother.  He is now live with ID.

Thanks again!

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