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Unlock my phone

  • September 4, 2018
  • 1 reply
  • 203 views

Karenemackay
Community Member
Ive recently left I'd as my contract ended, but now I'm trying to use my new SIM in my handset and it won't accept it. The phone says it's not compatible and I need to unlock the handset. How do I do this please can anyone help? Thanks

Best answer by Mohammed H

Hey @Karenemackay,

I've dropped you a PM with how we can get this unlocked.

We're not able to do this from here, we'll need access to your account to raise this.

Mohammed
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1 reply

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 6, 2018
Hey @Karenemackay,

I've dropped you a PM with how we can get this unlocked.

We're not able to do this from here, we'll need access to your account to raise this.

Mohammed