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unlock phone

  • November 21, 2020
  • 3 replies
  • 68 views
A
Community Member

Feeling quite frustrated.  Why is it impossible to talk to anyone other than a computer?

 

All I want to do is unlock my Sons old handset so I can i can put a PAYG sim in for my younger child.  I have just upgraded my sons phone but am seriously considering cancelling that and moving networks now.

 

I called customer services and couldn’t navigate round the menus as the call kept cutting out so I couldn’t hear the options.  Tried the chat function and could get past an automated response.

 

ID, this is very, very poor 

Best answer by Ryan D

Hi @AndyIDphone,

We are sorry to hear about the phone being locked. We will send you a PM now so that we can get this resolved.

@SamLCP,  we have now sent you a PM in regards to your own topic post.

Ryan

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3 replies

SamLCP
Community Member
  • SamLCP
  • Community Member
  • 0 replies
  • November 21, 2020

What type of lock is on it? Is it a forgotten PIN code, or is it IMEI barred?

(I don’t work for ID btw, I’m also frustrated that it’s impossible to get through to these guys)

A
Community Member
  • AndyIDphone
  • Author
  • Community Member
  • 0 replies
  • November 21, 2020

Just want to put a PAYG sim from another company in

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • November 26, 2020

Hi @AndyIDphone,

We are sorry to hear about the phone being locked. We will send you a PM now so that we can get this resolved.

@SamLCP,  we have now sent you a PM in regards to your own topic post.

Ryan

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