My daughter has recently (May) upgraded her phone and we are looking to unlock her old phone - Its an iPhone 6 (possibly S).
I understand that I need to contact you to arrange this but Nobody is ever available on live chat - your phones are automated and its impossible to speak to anyone, all your social accounts refer back to your website where there is nobody to communicate with - so what do you suggest?
I have to say this is the most hopeless and worst customer service experience of any mobile provider that I’ve had to deal with.
Best answer by Mohammed
We’ll get someone to PM you regarding unlocking this device.