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Unlocking my iPhone 6

  • 9 July 2020
  • 5 replies
  • 128 views

Hi

 

My daughter has recently (May) upgraded her phone and we are looking to unlock her old phone - Its an iPhone 6 (possibly S).

 

I understand that I need to contact you to arrange this but Nobody is ever available on live chat - your phones are automated and its impossible to speak to anyone, all your social accounts refer back to your website where there is nobody to communicate with - so what do you suggest?

 

I have to say this is the most hopeless and worst customer service experience of any mobile provider that I’ve had to deal with.

 

Emma Olliff

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Best answer by Mohammed 13 July 2020, 16:38

Hello @EmmaO,

 

We’ll get someone to PM you regarding unlocking this device.

 

Mohammed

 

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5 replies

Userlevel 7
Badge +9

Hello @EmmaO,

 

We’ll get someone to PM you regarding unlocking this device.

 

Mohammed

 

I have just been on live chat to have my previous phone unlocked and was asked to send ID to prove who I am as the details provided were not the same you have about me how can that be I have been a customer for almost 2 yrs and just upgraded

Userlevel 5
Badge +6

Hi @Coletteb, have you changed address or name in that time period?

 

Will

Thank you for your reply I have resolved this issue now

Userlevel 6
Badge +8

If you do need us @Coletteb just get in touch here.

Take care.

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