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unlocking my iphone 6s

  • 28 August 2019
  • 3 replies
  • 924 views

I’ve been with I’d mobile more than 6 months and got phone from relative that’s locked to Id mobile how do I get it unlocked
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Best answer by Mohammed 28 August 2019, 12:08

Hello @Chubbyh

The account holder would need to get in touch with us so we can arrange for that device to be unlocked.

They can email us on and we will be able to pick this up.
In this case, the relative that provided you the phone would need to get in touch with us.

However, if you have used the phone with an iD SIM for 6-months or more, we may be able to unlock the device with you (not if you've been with us for 6-months, but if you've used that SIM in the device for 6-months).

Mohammed

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3 replies

Userlevel 7
Badge +9

Hello @Chubbyh

The account holder would need to get in touch with us so we can arrange for that device to be unlocked.

They can email us on and we will be able to pick this up.
In this case, the relative that provided you the phone would need to get in touch with us.

However, if you have used the phone with an iD SIM for 6-months or more, we may be able to unlock the device with you (not if you've been with us for 6-months, but if you've used that SIM in the device for 6-months).

Mohammed

I want to unlock my IPhone 6s. My ID mobile number was 07988233247 

what do I need to do, my email is richardpeacock7@sky.com 

Userlevel 4
Badge +6

Hi @Richardp150, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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