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Unlocking my phone

E
Community Member
Hi, i have upgraded in the last month or so and now have a Google Pixel 3 but i want to use my old iPhone 6s as a work phone on a different network. How do i do this?
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    3 replies

    Gregor
    Helpful
 Contributor
    • Gregor
    • Helpful
 Contributor
    • 1061 replies
    • May 20, 2019
    Hi @ermower

    If you have purchased your IPhone 6s with iD Mobile or through Carphone then you can contact Live Chat team and request unlock. Here is the link to find all the details.

    Kind Regards.
    I am not iD Mobile employee but I am here to help anyone as best as I can.
    E
    Community Member
    • ermower
    • Author
    • Community Member
    • 0 replies
    • May 20, 2019
    Hi, I just did this, I provided them with the IMEI Number and before i was told if they had done anything they dissconnected my chat. Really not impressed with this customer service.
    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • 4571 replies
    • May 21, 2019

    Hi @ermower,

    This doesn't sound good! I can't see a reason for our team disconnecting the chat like this. Please can you send us an email so we can make sure the request was processed fully?

    Thanks,
    Ryan

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