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Wifi Calling Not Working

  • 17 October 2019
  • 15 replies
  • 1318 views
C
Rank

I have an iPhone SE with iOS 13.1.3. WiFi Calling has stopped working. I have tried all the suggestions ie turning WiFi Calling off and on, resetting the network, rebooting the phone. All to no avail. I know it’s not an issue related to our WiFi/internet service as my wife’s iPhone 5s on a BT contract can make WiFi calls perfectly well. Any suggestions please?

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Best answer by Phil 18 October 2019, 14:48

Hi @Cambridge Chris , @Zalgoark and @HM170B 

WiFi calling has been affected by recent network issues but should be working as expected now, if not, please restart your phone and if problems persist despite being connected to WiFi, please check on your phone, to turn off WiFi Calling, restart and reconnect to WiFi, then re enable WiFi calling.

 

Please reply here in this merged thread so we can address any ongoing problems, thanks.

-Phil 

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15 replies

Z
Rank
Userlevel 1

This phone could connect to wifi calling until today. Recently it seemed to take a bit longer to switch to wifi calling, but today all I get is “No service” in the top left. Mobile calls still work. I have tried all the suggested options on this forum and others and have reset everything from resetting network settings on my phone through to rebooting and changing setting on my wireless router. The live chat on id mobile was hopeless as my comments were ignored and I just got boilerplate replies.

Things seemed to get worse not long after the recent ios update. I originally bought the phone sim free from John Lewis. The current ios version is 13.1.3. My broadband provider is Plusnet. I use a Netgear Nighthawk r7000p wireless router.

I’m hoping I get some joy from this forum, as it seems to me it is likely to be an issue at id mobile, since it seems unlikely that all this is happening out of the blue. I rely on wifi calling in order to make calls at home, due to the poor indoor reception and is therefore the main reason I chose this network.

H
Rank

Until yesterday, wifi calling was working on my iPhone 6s. Now, although the setting is active, it no longer works. The phone shows No Service rather than iD Wifi Calling. I have tried restarting the phone, with the setting off and on. I have restarted the router. Please help.

Gregor
Rank
Userlevel 8
Badge +9

Hey @Cambridge Chris 

 

I am using Samsung Galaxy A40 which is compatible with iD Mobile WiFi Calling and it also worked for me until yesterday. I think this has something to do with outage that happened yesterday but this is just me thinking aloud. Three was fixing it on their side and confirmed that all services will be coming back shorty, I assume this includes WiFi Calling as well. I will wait couple of more days to see if WiFi Calling will be back. 

 

Kind Regards

I am not iD Mobile employee but I am here to help anyone as best as I can.
Phil
Rank
Userlevel 4
Badge +6

Hi @Cambridge Chris , @Zalgoark and @HM170B 

WiFi calling has been affected by recent network issues but should be working as expected now, if not, please restart your phone and if problems persist despite being connected to WiFi, please check on your phone, to turn off WiFi Calling, restart and reconnect to WiFi, then re enable WiFi calling.

 

Please reply here in this merged thread so we can address any ongoing problems, thanks.

-Phil 

Did my answer help you? If so, mark it as the Best Answer to help others! :)
Z
Rank
Userlevel 1

Thank you both for your replies. That’s interesting about a possible outage. This morning I put the phone in airplane mode and then reset Wi-Fi calling and reestablished Wi-Fi, which caused the phone to search for a signal and Wi-Fi calling kicked in. So maybe the problem is fixed. Will see how it behaves when I get back home.

much obliged!

C
Rank

Thanks for the info on network issues. I have tried your suggestions but so far still no WiFi Calling. 

Best regards Chris 

A
Rank
Userlevel 1

Hi there @Phil ,

 

I am also suffering the same problem as @Cambridge Chris, and I have tried all of your steps above.

 

In case it helps, I have a Sony Xperia XA2, running Android 9 (OS is customised UK not 3 UK running the R4B variation, not the R3B variation - see https://xpericheck.com/cda/1312-1464). It previously worked before the network problems started (so my phone is normally compatible with Wifi calling on ID mobile).

 

My 4g calling works fine. I have a SIM only contract that started May 2019.

 

Best wishes

 

Z
Rank
Userlevel 1

Looks like I’m still not able to get Wi-Fi calling having checked again this evening. That’s also when the phone says no service. I haven’t therefore marked this issue as solved yet.

B
Rank
Userlevel 1

We have 3 phones with ID (2 android 1 iphone) and one on Three (IPhone), none of them have wifi calling active as of this morning and haven’t had since the problems started on Thursday.  We’ve done all the airplane mode, rebooting etc.

Looks like the problem may be at Three’s end but any chance we can get a bit more info about what’s going on and when it will be fixed ?  We have a rubbish standard signal here and wifi calling is important !

B
Rank
Userlevel 1

I have the same problem with wi fi calling. Started a couple of days ago when both our phones lost wi fi calling, then it came back again, then mine - but not my partner’s - went off again. Which is peculiar - we both have iPhone 5s’s. However, when I compare the information I can see in Settings>General>About>Carrier, IMS Status isn’t showing on my phone. I’ve tried all the variations on switching stuff on and off etc, have tried a network reset, all to no avail. Like other users on here, we have no mobile signal at home (Cumbria) and rely on wi fi calling. 

 

J
Rank

Having problems using wifi calling with a Samsung a20e. Can select the option in the phones settings but not able to receive the servive, and no ‘IDmobile wi-fi calling’ showing on lock screen. Phone is definitely on the compatabilty list.

New IDmobile sim-only contract set up early in October, and the problem seems to pre-date the recent Three outage. Have never been able to wi-fi calling with IDmobile.

Have tried a sim from another network in the phone and wi-fi calling worked fine.

Z
Rank
Userlevel 1

Having problems using wifi calling with a Samsung a20e. Can select the option in the phones settings but not able to receive the servive, and no ‘IDmobile wi-fi calling’ showing on lock screen. Phone is definitely on the compatabilty list.

New IDmobile sim-only contract set up early in October, and the problem seems to pre-date the recent Three outage. Have never been able to wi-fi calling with IDmobile.

Have tried a sim from another network in the phone and wi-fi calling worked fine.

I joined in October too and have just left the network for one with decent indoor coverage since I can’t hang about waiting for this problem to be fixed.

Z
Rank
Userlevel 1

Having problems using wifi calling with a Samsung a20e. Can select the option in the phones settings but not able to receive the servive, and no ‘IDmobile wi-fi calling’ showing on lock screen. Phone is definitely on the compatabilty list.

New IDmobile sim-only contract set up early in October, and the problem seems to pre-date the recent Three outage. Have never been able to wi-fi calling with IDmobile.

Have tried a sim from another network in the phone and wi-fi calling worked fine.

I joined in October too and have just left the network for one with decent indoor coverage since I can’t hang about waiting for this problem to be fixed.

I confused myself here, I joined Id in August and left in October. I was with Tesco, moved to Plusnet, then joined Id within the space of a few weeks, then joined Vodafone this week, which appears to have the indoor coverage I need. Coverage maps depending on provider seem to vary a lot in accuracy and the only way to find out is to suck it and see it seems. Wifi calling seemed to be away around the problem, but not in practice.

J
Rank

I’m brand new to wi-fi calling and not very techno savvy so I’m confused. My position is this: -

Having moved to  new house I found that my EE mobile signal was either none existant or very poor. EE were unable to help other than suggesting I use wi-fi calling. - I had never heard of this before but research suggested that to use it I needed a compaatible mobile and I had to be ‘on contract’ rather than be a ‘pay as you go’ user, - I did not qualify on either count.

I visited a Carphone Warehouse shop and was advised to purchase a new mobile which supported wi-fi calling on a cheap and basic contract. This I did. - I bought a Nokia 2.2 phone which was set up in the shop and wi-fi calling was activatedfor me. - I am now on the iD Mobile network via 3.

I have now had the new phone for 7 days and the wi-fi calling facility, this being my sole reason for  changing, does not seem to work.

It seems that the wi-fi calling icon will become visible when my phone signal is none existant but disappears again once the slightest network phone signal is detected. The trouble is that this very low ndetwork phone signal is insufficient to allow me to make or receive calls so wi-fi calling is needed but it is not available.

Any suggetions to help resolve the problem will be apreciated.

Thanks

J
Rank

So after doing some more reading and experimenting with my Nokia 2,2 mobile I have found a possible solution to my problem. It is clumsy and no doubt someone with technical knoiwledge could streamline it to make it more effective but this is it: -

The network signal in my homer us either very poor or none existant. Consequently, signal strength is continually phasing ‘in’ and dropping ‘out.’  When it is ‘in’ it is not strong enough to enable me to make or receive calls

Wi-Fi calling is enabled on  my phone but it does not work if it identifiess the slightest trace of a network signal. Consequently, beacuare tghe network signal is si erratic, it can never stabliise itself so it is fit for use.

To allow Wi-Fi calling to become stable it is therefore necessary to eliminate the network signal and I did this by activating ‘airplane mode.’ - On my phone doing this automatically switchess off the wifi signal so I then have to switch that back on manually. Having done so the network signal is disabled, Wi-Fi calling becomes stable and I can both make and receive calls via Wi-Fi calling without any problem. - Of course, when I leave home I have to remember to reinstate the network signal again.

This ‘workaround; has been working for me for the past 24 hours  and until something better comes along I shall continue to use it. - Hope these ccomments are helpful to others.

I assume this forum is monitored by a rep from iD Mobile so perhaps you can take these comments on board and think about simplyfying what I have done to make life easier for me and others. - Perhaps by developing a small app with a toggle switch so the various settings I have described can be changed more easily.

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