PAC code ‘Not Created’

If you’re leaving iD Mobile, then have you tried sending a text message “PAC” to 65075 @Callum Gilmour using your iD SIM card?

You’re supposed to receive a reply from iD within a few minutes, with your PAC.

Yes but I can’t do that anymore as Ive terminated my contract and can no longer call or text with my ID sim card

If you’ve terminated your contract and the account was closed (line terminated), then your number is lost. You cannot port a ceased line’s telephone number.

Hey @WelshPaul,

We’ve implemented a change as per OFCOM’s guidelines (EECC) which allows customer’s to get a PAC code up to 60-days after disconection. 

@Callum Gilmour,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I have the same issue, number disconnected and unable to attain PAC code. Please advise Mohammed.

Hi @Paul Scott,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

Hi @lewispoke8 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help. 

Hey @Abdul786, was your disconnection within the last 60-days? 

If yes, then iD should be able to give you a PAC, as per the post here by @Mohammed from iD Mobile. 

You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic. 

Ok

andewhite wrote:

Abdul786 wrote:

Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help. 

Hey @Abdul786, was your disconnection within the last 60-days? 

If yes, then iD should be able to give you a PAC, as per the post here by @Mohammed from iD Mobile. 

You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic. 

  

Thank you just got it sorted. 

Hi @Abdul786,

Glad to hear that the issue is resolved.

Please get back to us if you require further assistance.

Kash

Please can I have a PAC code for the same reason, my contract only ended today but my PAC code expired yesterday 

Hi @e.w,

Welcome to the Community!

Is your account disconnected or is the contract still active but past the minimum term?

If the account is still active please text PAC to 65075 from the number you require the PAC for.

Kash

Hello @Mohammed I am facing the same issue. My account was terminated on 29 Dec 23 and I'm unable to generate a PAC code. Can you please send me this message so I can get my PAC?