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End of Contract - how do I cancel it?

  • 4 November 2020
  • 5 replies
  • 278 views
D
Rank

Hi, I have a SIM only monthly contract. I would like to end my contract ASAP. Can you please let me know what I need to do and whether there are any fees to pay? I am not interested in keeping my number and I am not going to transfer my number to another network. Thanks

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Best answer by Mohammed 4 November 2020, 15:31

Hello @dpinto,

You can text STAC to 75075 to get a STAC code.

This will also confirm if any term fee is left.

Then give your new network this code, they will process a STAC disconnection, cancelling your account and losing this number.

 

Leave your Direct Debit active and the final bill will automatically be taken from here.

 

Mohammed

 

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5 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @dpinto,

You can text STAC to 75075 to get a STAC code.

This will also confirm if any term fee is left.

Then give your new network this code, they will process a STAC disconnection, cancelling your account and losing this number.

 

Leave your Direct Debit active and the final bill will automatically be taken from here.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Hi,

I have received my final bill on the 7 Nov 2020 which shows I am in credit of £8.55. I have patiently waited to receive a refund and as such I have left active my direct debit.

It is shameful that I have not received anything yet and nobody has contacted me with any info.

Would somebody be able to sort this out?

Rory
Rank
Userlevel 4
Badge +6

Hi @dpinto, if you contact our Live Chat service, they’ll be able to refund any overpaid credit due to you.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Hi 

i need to cancel a contract and don’t have the mobile phone number so can’t register for app etc.  I do have an account number.  How do I cancel? 

Will
Rank
Userlevel 6
Badge +8

Hi @Lizpsych,

 

We’ll drop you a Private Message now to assist you with closing down your contract.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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