Question

I need my PAC code from iD


How do I get my puc number from id

13 replies

Userlevel 7
Badge +9
Hello @calevie,

Welcome to our iD Community.

To clarify, did you want the PUK code (used to unlock a locked SIM)
Or a PAC code (used to transfer your number out of iD)?

Mohammed
I want my PAC code to maybe transfer to another network
Userlevel 7
Badge +9
Hello @calevie,

Are you on a SIM-only plan or a handset contract?

If you're on a SIM-only plan, you can request a PAC code from within the iD app/MyAccount under "My plan options"

Mohammed
I can't find "pac code request", should I choose "end my plan" to get the pac code?
Regards,
Alicia
Userlevel 7
Badge +9
Hi @Aliciad,

That's correct. Alternatively, you can contact our Live Chat team here for assistance with cancelling your plan and obtaining a PAC code.

Ryan

Thanks, I’m now getting a PAC code. Unfortunately I’m getting the same PAC I received from my previous network. Is this correct?

 

My number transferred to ID Mobile yesterday 01/04/2020 from Vodafone. I have now found a better deal with another provider. I requested my PAC code this morning, but i’m getting the same PAC i received from Vodafone originally.

 

Is anyone able to help?

Userlevel 7
Badge +9

Hello @minesh06,

Did you manage to get this resolved or do you still need help?

 

Mohammed

 

Userlevel 1

I’m exactly the same as @mineshy06.

Unfortunately I’m getting the same PAC I received from my previous network. 

 

My number transferred to ID Mobile from Vodafone. I have now found a better deal with another provider. I requested my PAC from ID mobile on the 16th of Feb, but I’m getting the same PAC I received from Vodafone originally?

My new provider will not accept it as it’s already been used. 

 

Please provide me with a new PAC code.

 

Many thanks

Fiona

Userlevel 7
Badge +9

Hello @Fionas,

I’m aware we already PM’ed you last time when you had an issue with your number porting in.

If you reply to that conversation now advising of the new issue, we can pick this up there.

 

Mohammed

Userlevel 1

Thanks Mohammed, I’ve responded to the private message. 

Look forward to hearing from you at your earliest chance.

Fiona

Userlevel 7
Badge +9

No problem @Fionas,

We hope we’re able to get this sorted soon!

 

Mohammed

Userlevel 1

Thank you, I would appreciate it as I use my phone for work and it’s a big inconvenience.

Userlevel 6
Badge +8

I’m sure it will be resolved soon @Fionas.

 

If you could stick to just messaging in the PM’s for now so we’re not potentially losing any important messages from you across channels, that’s be great.

 

Cheers,

 

Will

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