Need to cancel but cant get on app or online?

  • 22 March 2021
  • 1 reply

Hi. Need to cancel my sons account as he’s lost his phone and I refuse to get him a new one for now. I cannot get onto app or website and phone is lost. 

I can’t believe it’s impossible to get in touch with you! Please get back to me ASAP. My daughter already has an id mobile sim which she uses but I’m seriously considering cancelling hers too if I don’t have a response ASAP. Not being able to contact you has really surprised me. 

please respond ASAP. Thanks 

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1 reply

Userlevel 7
Badge +9

Hi @SuttonWillow,

We’re sorry to hear about that.

Our Live Chat Team here is the best place to request a cancellation. We’re also contactable via Facebook and Twitter if you use those platforms.

If you have trouble using those services then please let us know here and we’ll offer further support.