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Trying to cancel and get a valid PAC code!!!!

M
Community Member

I have tried to obtain a valid PAC code by text message and online account.  It always gives me the same code which was the one I used to move to ID from Vodafone, and it says it will expire 26th December 2020, which is obviously in the past.  Online chat is useless and live chat with a human is non existent. HELP!!!!!

Best answer by Ryan D

Hi @magordon7,

We are sorry to hear about this issue. We have sent you a PM and replied to your other post about this here.

Ryan

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3 replies

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • January 5, 2021

Hi @magordon7,

We are sorry to hear about this issue. We have sent you a PM and replied to your other post about this here.

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Alicia
Community Member
  • Alicia
  • Community Member
  • 0 replies
  • May 12, 2021

Having a total nightmare cancelling my plan. Have tried PAC code, app etc with no joy.

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • May 13, 2021

Hi @Alicia,

I’m sorry to hear that. Did you obtain a PAC code? If so, you will need to give this to another provider or else the plan will not cancel.

If you did not get a PAC code, please text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999) and we'll text you back with your PAC.

Please let me know how that goes.

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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