Your user name will be the email address you signed up with, however if you can’t remember it, you can find out what it is by following the below instructions:
- Visit the login page on the iD App or My Account online.
- Click ‘Forgotten your username/email address?’
- Enter –
- Mobile Number (Number active on your SIM).
- Account holder’s last name (Last name of person that purchased the account).
- Account holder’s date of birth (Last name of person that purchased the account).
- Click ‘Submit’
4.We’ll send you an 8-digit verification code via SMS.
5.Enter 8-digit code and click submit.
Once submitted and verified, you Username will appear on the screen.