iD Mobile Community | Join the discussion and share advice | Join the discussion, ask questions, share advice.

Token is invalid Send a new activation link to my e-mailaddress

Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

10,011 Topics
55,127 Replies
100,540 Members

Lets get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Your frequently asked questions, answered.

Ask a question.

Can't find the answer? Ask the Community.

Help other members.

Help Community members with their questions.

Join the conversation.

Recently Active
Help Others
Categories

RbaylissCivilian

Getting started with iD.

New app - unable to re-register

I’m attempting to re-register for the new app. However something seems to go wrong on step 5 (outlined here). At first I assumed I just mistyped but after attempts 2 → 5 seems like it’s something else. Example:Entered into the registration: Can’t really figure out what I can do to resolve, only idea I have is perhaps it’s also checking the previous data I entered and part of that doesn’t match which is causing an error. As an aside it feels so weird having to “re-register” for an account I’ve had for 4+ years, ID seriously couldn’t migrate the account level information some better way?

AbywanNewbie

Plans & Upgrades.

upgrade rip off

So it’s upgrade day and I have the recommended upgrade for my useage. So why as a loyal customer for 3 years should I be getting charged more than if I just cancelled (after my contract is up) and started a new plan with the latest iPhone with mobiles.com who offer cheaper per month by £6, unlimited data yours was 10gb and instead of £89 upfront cost it would be £19

Delivery & Returns.

Phone return not processed by warehouse

Hi, does anyone know how long it takes for a return to be processed? My device was delivered back on the 9th May by Royal Mail Special Delivery(time/photo and signed for sent), but I’ve heard nothing from ID. I have tried getting some info from the Online Live Chat but seem to be getting fobbed off. My concern is that it has been misplaced and I will have to start a claim with someone. Any info would be helpful.

Sally FieldingCivilian

Your iD Mobile Account & App.

How can I put the id app on my phoe as well as my ipad

How can I get the id app on my phone as well as my iPad ? I’ve tried so many times it just takes me to re-register all the time

Nikhil PiD Mobile Employee

We've launched a new iD Mobile app!

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements!Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements.So, what’s changed?Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out! New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before. Improved performance – The new app uses the latest technologies to improve stability, performance, and security. If you’re new to iD or have the old version of the app, you can download the new version from t

ZazalajanakaNewbie

Ask a question.

data roaming in switzerland

I understand that data roaming in Switzerland is not included in my plan and I will be charged extra for this. This is fine I will only need access to the internet for 5 mins so I check into my flight when I am in Zurich. I have roaming turned on in my package. I will select the roaming option on my mobile and I have a data cap of £20. Will this mean I will be able to access the internet when I am in Switzerland?do I need to specially connect to any network? Normally when roaming abroad I will turn my mobile data on and roaming on and that gives me access to the internet. ta.

Jack ThompsonCivilian

Getting started with iD.

No Transaction Number

Hi, trying to switch from other provider, have PAC etc but no welcome email so no transaction email. Can’t see any number on invoices and live chat not working. Thanks

Julian.westwoodNewbie

Ask a question.

Roaming experience terrible in Spain using Pixel 7

Hi, I'm on unlimited everything (yes I know that's 30gb roaming) and struggled to make calls/text/data since arriving in Spain a week ago. Checked APN and it's "id". Tried restarting phone several times. Tried autoselect network and manual select. Tried resetting internet. What am I missing?

IzhrttttCivilian

Getting started with iD.

sealed device

Hi can I still return phone is seal is broken

NeilJDNewbie

unable to register or log inNew

I've tried registering for the new app but I keep being told that the one time passcode is incorrect.I can't access my account.

RbaylissCivilian

Getting started with iD.

New app - unable to re-register

I’m attempting to re-register for the new app. However something seems to go wrong on step 5 (outlined here). At first I assumed I just mistyped but after attempts 2 → 5 seems like it’s something else. Example:Entered into the registration: Can’t really figure out what I can do to resolve, only idea I have is perhaps it’s also checking the previous data I entered and part of that doesn’t match which is causing an error. As an aside it feels so weird having to “re-register” for an account I’ve had for 4+ years, ID seriously couldn’t migrate the account level information some better way?

AbywanNewbie

Plans & Upgrades.

upgrade rip off

So it’s upgrade day and I have the recommended upgrade for my useage. So why as a loyal customer for 3 years should I be getting charged more than if I just cancelled (after my contract is up) and started a new plan with the latest iPhone with mobiles.com who offer cheaper per month by £6, unlimited data yours was 10gb and instead of £89 upfront cost it would be £19

Delivery & Returns.

Phone return not processed by warehouse

Hi, does anyone know how long it takes for a return to be processed? My device was delivered back on the 9th May by Royal Mail Special Delivery(time/photo and signed for sent), but I’ve heard nothing from ID. I have tried getting some info from the Online Live Chat but seem to be getting fobbed off. My concern is that it has been misplaced and I will have to start a claim with someone. Any info would be helpful.

Sally FieldingCivilian

Your iD Mobile Account & App.

How can I put the id app on my phoe as well as my ipad

How can I get the id app on my phone as well as my iPad ? I’ve tried so many times it just takes me to re-register all the time

Jack ThompsonCivilian

Getting started with iD.

No Transaction Number

Hi, trying to switch from other provider, have PAC etc but no welcome email so no transaction email. Can’t see any number on invoices and live chat not working. Thanks

Julian.westwoodNewbie

Ask a question.

Roaming experience terrible in Spain using Pixel 7

Hi, I'm on unlimited everything (yes I know that's 30gb roaming) and struggled to make calls/text/data since arriving in Spain a week ago. Checked APN and it's "id". Tried restarting phone several times. Tried autoselect network and manual select. Tried resetting internet. What am I missing?

IzhrttttCivilian

Getting started with iD.

sealed device

Hi can I still return phone is seal is broken

BobbybooshkaCivilian

Your Phone & SIM.

can i change my switch date

Hi,I provided my PAC code from my previous provider when I signed up for my ID mobile number and asked to switch at a later date. I’ve since changed my mind and need it asap for my relatives. Is that possible?

Rukiya DavenportNewbie

Coverage & Network.

poor signal

Please ID I’ve been with you for almost 2 years and when I first joined I had signal now I’m lucky if I get two bars. My calls lose signal my text take long to send my internet is terrible I pay every month and and don’t even get what I pay for. Sometimes I can’t leave my house and have to order online or talk to my therapist and I can’t because I pay for a service I’m not receiving.can I get some support with this issue please

Nwohbk1976Civilian

Coverage & Network.

excessive high data usage

How can it be possible to use 430 gig of data in less than a month when previously in the past 25 years I have never went over 5 gig a month and use my phone the exact same as I have over the last 25 years. It is near impossible to use 430 gig using social media. My phone says I have used 1.6 gig. My first month with id and I'm already thinking of canceling if this doesn't get sorted out. Also my phine is connected to wife for the best part of 14 hours per day

Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

How to use the iD Community.

How to use the iD Community.

5 topics
3 Replies

Ask a question.

Ask a question.

4971 topics
18905 Replies

Announcements.

54 topics
722 Replies

Articles and competitions.

Articles and competitions.

551 topics
14215 Replies

Legal stuff.

32 topics
36 Replies

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Getting started with iD.

Getting started with iD.

189 topics
1227 Replies

Bills, Payments & Charges.

Bills, Payments & Charges.

284 topics
1598 Replies

Your iD Mobile Account & App.

Your iD Mobile Account & App.

200 topics
1379 Replies

Coverage & Network.

Coverage & Network.

228 topics
1731 Replies

Roaming & International.

Roaming & International.

181 topics
859 Replies

Plans & Upgrades.

Plans & Upgrades.

254 topics
1137 Replies

Your Phone & SIM.

Your Phone & SIM.

2092 topics
9174 Replies

Thinking of leaving?

Thinking of leaving?

236 topics
1309 Replies

Delivery & Returns.

Delivery & Returns.

115 topics
543 Replies

Pay As You Go.

540 topics
1593 Replies

Community Archive.

Community Archive.

16639 topics
48199 Replies

User leaderboard

Badges.

Gelukhas earned the badge The Inquisitive One S1
Jonty Soperhas earned the badge The Wanderer S1
surfinhas earned the badge Droid Head S1
Toby Fieldhas earned the badge Droid Head S1
Bobby168has earned the badge The Inquisitive One S1

Show all badges

New Community blogs.

International Woman's Day 2024

Here's a list of inspiring woman who changed the tech world.

iPhone 15 vs Nothing Phone 2

In the battle of the smartphones, who comes out on top?

Spring clean your phone.

It’s time to clear the clutter and make your mobile shine!

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK