Skip to main content
Question

Faulty Headphones

  • January 21, 2019
  • 2 replies
  • 139 views

Justyna 9153
Community Member
Hi I have a monthly contract from August for a two years. My headphones stop working. How can I get a new one. I try to chat but all day you are busy and phone calls the same
This topic has been closed for replies.

2 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 22, 2019
Hi @Justyna 9153,

I'm sorry to hear this! Which phone do you have? The majority of manufacturers offer a 12-month (or more) warranty period for accessories and you can often claim for a replacement by contacting them directly.

Ryan

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • January 22, 2019
Hi @Justyna 9153

Is it the headphones that were included with the phone became faulty?

You could try contacting manufacturer of your phone directly, if you let me know which brand are you using I can post contact details for you here.

Regards