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bundle not appearing

  • 22 September 2021
  • 1 reply

Am experiencing issue with this new sim with 20£bundle, bought a unlimited internet bundle online, they instantly charged my account but it’s not been activated, there is no internet on this new sim. there is no customer service to talk to, this is the worst experience I have had with any network. Very bad service.

1 reply

Userlevel 3
Badge +1

Hello @Нелли Казакевича welcome to the community.

I am sorry to hear that your bundle isn’t working as it should, and that you have struggled to get in touch with us. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


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