I want to finish using my SIM card when I emigrate next month but am unable to log into my account either with the app or online. They won’t accept my password and I get error with password or user name reply.
tried to change my password by clicking on forgotten password but whatever I enter comes up with an error notice.
I am going to cancel my direct debit and trash the SIM card when I leave. I have no other option. A human being not an AI would be a great help.
+24I am going to cancel my direct debit and trash the SIM card when I leave.
If you do that then your credit file will be trashed and you will be chased by debt collectors.
To close your account then speak to a live agent and give your notice period:
https://www.idmobile.co.uk/live-chat
(To get past the bot, type “Speak to an agent”)
And how exactly do I get to speak to an agent if I can’t login? Will it let me speak to someone without logging in? That is my problem I think. App and web site don’t seem to work for me.
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