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conversion from contract to sim only

  • December 27, 2023
  • 3 replies
  • 169 views

How do I switch from contract including phone to sim only?

Best answer by Tom

Hi @Clareb86 

 

Once your 24 month contract has completed the app will present you with upgrade offers to a SIM only plan.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • Answer
  • December 29, 2023

Hi @Clareb86 

 

Once your 24 month contract has completed the app will present you with upgrade offers to a SIM only plan.

 

Tom


  • New
 Contributor
  • 1 reply
  • August 28, 2024
Clareb86 wrote:

How do I switch from contract including phone to sim only?

Great! Would it not be a good idea to put this information on the app/site as I have just bought another sim thinking that was what I had to do# not happy .


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • September 2, 2024

Hi @marty093747 

 

I’ll feed this back to the team.

 

Buying a completely new plan with a new number would not be how you upgrade.

 

Tom