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How do I switch from contract including phone to sim only?

Hi @Clareb86 

 

Once your 24 month contract has completed the app will present you with upgrade offers to a SIM only plan.

 

Tom


How do I switch from contract including phone to sim only?

Great! Would it not be a good idea to put this information on the app/site as I have just bought another sim thinking that was what I had to do# not happy .


Hi @marty093747 

 

I’ll feed this back to the team.

 

Buying a completely new plan with a new number would not be how you upgrade.

 

Tom


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