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Data allowance is wrong

  • 23 January 2024
  • 7 replies
  • 289 views

I have just changed my plan from a monthly contract to a pay monthly sim at £12 for 75gb yesterday. However it says on my remaining allowances dashboard I only have 12gb and I have already used 10gb of this and have received a text to tell me I’ve used 80% Why is it not showing the correct allowance? 

Best answer by andewhite

The allowance is proportioned according to the point-in-time your new 75GB started plan with your monthly iD account billing cycle.

The full allowance should be shown when your next billing period begins, @laurenalex2995.

The “What happens if I change my plan or upgrade?” section of this article might help in this situation.

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7 replies

andewhite
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  • Platinum 
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  • 11692 replies
  • Answer
  • January 24, 2024

The allowance is proportioned according to the point-in-time your new 75GB started plan with your monthly iD account billing cycle.

The full allowance should be shown when your next billing period begins, @laurenalex2995.

The “What happens if I change my plan or upgrade?” section of this article might help in this situation.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • January 25, 2024

Hi @laurenalex2995 

 

I believe the above from @andewhite is correct in this case, if you’ve upgraded mid billing cycle, you’ll get the allowance according to how long is left in the month.

 

Tom


Andrewarc11
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 Contributor
  • New
 Contributor
  • 1 reply
  • May 14, 2024

Iv just renewed my contract and been given wrong tariffs I should have unlimited on data text and calls but on my app account it says 100gb data and unlimited text and calls Please help thanks 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2264 replies
  • May 16, 2024

Hey there @Andrewarc11, we’re sorry to hear that. 

 

What tariff are you on, and what tariff did you request please?

 

Kind regards,

Tyler


Paul Northcott
New
 Contributor

I signed  a contract for 120 gb of data but my id app shows 1.5


  • Helpful
 Contributor
  • 31 replies
  • July 23, 2024

My contract was fir 100 gb of data ,it was correct until the other day and now it's showing as 20 gb  anybody know why this is happening 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • July 31, 2024

Hi @Paul Northcott & @swcq 

 

There are some known issues with the app/website showing the incorrect allowance, the team are aware and working on a fix, apologies for any inconvenience caused here, if you haven’t made any changes to your plan we won’t have made changes.

 

Please let us know if you’d like us to get in touch to confirm your allowances.

 

Tom


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