The allowance is proportioned according to the point-in-time your new 75GB started plan with your monthly iD account billing cycle.

The full allowance should be shown when your next billing period begins, @laurenalex2995.

The “What happens if I change my plan or upgrade?” section of this article might help in this situation.

Hi @laurenalex2995 

I believe the above from @andewhite is correct in this case, if you’ve upgraded mid billing cycle, you’ll get the allowance according to how long is left in the month.

Tom

Iv just renewed my contract and been given wrong tariffs I should have unlimited on data text and calls but on my app account it says 100gb data and unlimited text and calls Please help thanks 

Hey there @Andrewarc11, we’re sorry to hear that. 

What tariff are you on, and what tariff did you request please?

Kind regards,

Tyler

I signed  a contract for 120 gb of data but my id app shows 1.5

My contract was fir 100 gb of data ,it was correct until the other day and now it's showing as 20 gb  anybody know why this is happening 

Hi @Paul Northcott & @swcq 

There are some known issues with the app/website showing the incorrect allowance, the team are aware and working on a fix, apologies for any inconvenience caused here, if you haven’t made any changes to your plan we won’t have made changes.

Please let us know if you’d like us to get in touch to confirm your allowances.

Tom