I have just changed my plan from a monthly contract to a pay monthly sim at £12 for 75gb yesterday. However it says on my remaining allowances dashboard I only have 12gb and I have already used 10gb of this and have received a text to tell me I’ve used 80% Why is it not showing the correct allowance?
Best answer by andewhite
The allowance is proportioned according to the point-in-time your new 75GB started plan with your monthly iD account billing cycle.
The full allowance should be shown when your next billing period begins,
The “What happens if I change my plan or upgrade?” section of this article might help in this situation.
+26The allowance is proportioned according to the point-in-time your new 75GB started plan with your monthly iD account billing cycle.
The full allowance should be shown when your next billing period begins,
The “What happens if I change my plan or upgrade?” section of this article might help in this situation.
+25
I believe the above from
Tom
Iv just renewed my contract and been given wrong tariffs I should have unlimited on data text and calls but on my app account it says 100gb data and unlimited text and calls Please help thanks
+24Hey there
What tariff are you on, and what tariff did you request please?
Kind regards,
Tyler
I signed a contract for 120 gb of data but my id app shows 1.5
My contract was fir 100 gb of data ,it was correct until the other day and now it's showing as 20 gb anybody know why this is happening
+25Hi
There are some known issues with the app/website showing the incorrect allowance, the team are aware and working on a fix, apologies for any inconvenience caused here, if you haven’t made any changes to your plan we won’t have made changes.
Please let us know if you’d like us to get in touch to confirm your allowances.
Tom
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