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Question

Fraudulent account set up with my name and address

  • December 18, 2020
  • 4 replies
  • 188 views

Hi Ihave gotten a Letter through my letter box with my name & correct address

all Accounts stated on the letter were not set up be myself.

I’m not an ID Mobile user but I have just received a letter which claims an account has been set up in my name. Please can you cancel the contract immediately. 



Kind regards.

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4 replies

terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • December 19, 2020

@bedslat

A member of iD Mobile will get back to you shortly

In the meantime please report this type of suspect fraud or identity theft to the police!

Please keep copies of all letters and envelopes for future reference


  • Author
  • Community Member
  • 0 replies
  • December 19, 2020

Am not on Facebook, Instagram or any other social network and keep up with security details, computers unto date on software - would like help on this asap to prevent charges as I don’t do phone contracts either or 3G,4G or 5G. I only have a PAYG phone that I make 2,3 maybe 4 or 5 calls even in a month-am hoping that it wont be necessary to have to go down the legal route to recoup false costs which could get very expensive for retailer - As I say I don't do any twitters, facebooks or any high exposure Media platforms .Need help on this asap ?

Have been in touch with Law as a start but need help from IDmobile to nip this in the bud asap ?

Thanks -awaiting reply


  • Author
  • Community Member
  • 0 replies
  • December 21, 2020

Its been 2 days 14 hrs.Still awaiting a proper reply . Get in touch asap ? am going to start on other forums and boards to let others know of IDmobile bad service and review sites which also needs to reflect back to cardfone warehouse swell .Need help ?


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • December 22, 2020

Hi @bedslat,

 

We’ve sent you a Private Message now to discuss this further with you and have it logged appropriately. 

 

Will