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Active Contributor
December 31, 2025
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How can I order a traditional PAYG sim (with no plan) with iD mobile, please? 

  • December 31, 2025
  • 16 replies
  • 927 views

Looking to move to iD mobile from another network provider and have PAC code to keep existing mobile number

I’ve asked iD mobile online via Live Chat and agent says need to go to store. I went to Currys store and they say they only sell monthly plans and need to order online. So I go back to Live Chat and again they say need to go to store. So I’m going round and round in circles. I ask if I can speak to manager or another agent. Live chat agent said no as I’m not a current iD customer and speak to another agent same response

    Best answer by WelshPaul

    Unless you own a Time Machine, you can’t. iD Mobile only offers prepaid plans on their Pay Go SIMs.

    16 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    December 31, 2025

    Unless you own a Time Machine, you can’t. iD Mobile only offers prepaid plans on their Pay Go SIMs.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    hapsterAuthor
    Active Contributor
    December 31, 2025

    Thanks for your answer but I’m confused as Live Chat and their website says they do offer traditional PAYG sim (without plans). Just that Live Chat told me to go to Currys Store. I went to Currys store and they told me they only sell PAYG sim with plan and that had to order online. So I go back to Live Chat, who told me to go to Currys store again! 

    This is what is said on website: 

    Can you still get a Pay As You Go SIM?

    Yes, Pay As You Go SIM cards are still very much an option; they just work a bit differently than they did before contracts were the norm. The beauty of Pay As You Go is that you aren’t tied in if you change your mind.

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    December 31, 2025

    Pay-as-you-go SIMs are still an option. To use one, simply purchase a pay-as-you-go plan. Unlike pay monthly plans, no credit check is needed and there’s no minimum term duration.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    hapsterAuthor
    Active Contributor
    December 31, 2025

    Thanks for your reply. But I don’t want to purchase plan. Just want to get charged how much I use from the start i.e. traditional PAYG

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 1, 2026

    Hi ​@hapster 

     

    Kindly note that you are able to order a PAYG SIM card either online (https://www.idmobile.co.uk/sim-only-deals/pay-as-you-go) or go to a Currys store to place an order for a PAYG SIM card.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    hapsterAuthor
    Active Contributor
    January 1, 2026

    Hi Gemma M, 

    Thanks for your reply. 

    I went to Currys Store and they say they only sell iD mobile SIM PAYG with plans and that I need to go online to order a traditional SIM PAYG (without plan). When I went online - Live Chat - they say can’t order online and have to go to Currys to purchase iD mobile traditional SIM PAYG (without plan). 

    Note I am looking to move my network provider asap to iD mobile SIM PAYG (without plan) - pay for usage only but it seems I can’t order it.  

    Please kindly assist. 

    Kind Regards, 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 1, 2026

    Hi ​@hapster 

     

    Please be advised that when purchasing the SIM card, you need to purchase data along with it as a once off, however thereafter you are able to purchase data as you need it. You can do this both in store, or via our website (https://www.idmobile.co.uk/sim-only-deals/pay-as-you-go)

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    hapsterAuthor
    Active Contributor
    January 1, 2026

    So if I choose this package initially :

    Best Pay As You Go SIM Deals-1GB Data Unlimited Mins Unlimited Texts £6

    After the initial 30 days, I can then move to your traditional PAYG rates and top-up my balance when required - pls confirm? 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 1, 2026

    Hi ​@hapster 

     

    Your Pay As You Go SIM plan will last for 30 days or until you’ve used up all your allowances. You can always check how many days are remaining or how much data you have left by visiting the iD Mobile app or My Account online. Thereafter, you can purchase new bundles as you need.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    hapsterAuthor
    Active Contributor
    January 1, 2026

    Hi Gemma M. 

    Thanks for your reply

    I don’t want to purchase a bundle after - can you confirm I can just to go to traditional PAYG and top-up balance and pay for usage, pls? 

    Kind Regards,