Hi @uzomannadi 

Sorry to hear this, are you sure all your details are correct and match that of your banking details? (Name, address etc)

Have you tried a different device/browser?

Tom

Yes, everything is correct. I have tried on desktop and mobile (web & app) and same result. Are you iD mobile customer service rep? Pls rectify this for me.

Hey @uzomannadi,

Just sent you a Private Message as I’ll need more information.

Thanks.

Hi Matthew,

Attached is the screenshot. The issue is still there.

Hi Matthew,

Same result on mobile App.

@uzomannadi - Please try again. The “United Kingdom” field was missing from your address, which we believe has caused the issue. Thanks.

United Kingdom is on my address. Please take a look so that I can delete it later.

@uzomannadi I updated it on the backend, that’s why. Should be able to top-up now. 

Same issue. I sent you the screenshot. United Kingdom is on my address when I click edit 

I’ve replied in Private Messages @uzomannadi. Thanks.

Thanks Matthew. Bug successfully fixed. Kudos to your Software Dev Team.

I am a Senior Test Engineer.