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I cannot top up my PAYG


Hi

Please I cannot top up my PAYG sim. See attached screenshot and sort it out. I reported this issue few weeks and ago and it wasn’t fixed.

 

 

 

Best answer by Matthew T

Hey @uzomannadi,

Just sent you a Private Message as I’ll need more information.

Thanks.

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12 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 2, 2024

Hi @uzomannadi 

 

Sorry to hear this, are you sure all your details are correct and match that of your banking details? (Name, address etc)

 

Have you tried a different device/browser?

 

Tom


  • Author
  • Active Contributor
  • 7 replies
  • September 2, 2024

Yes, everything is correct. I have tried on desktop and mobile (web & app) and same result. Are you iD mobile customer service rep? Pls rectify this for me.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1726 replies
  • Answer
  • September 6, 2024

Hey @uzomannadi,

Just sent you a Private Message as I’ll need more information.

Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • September 6, 2024

Hi Matthew,

 

Attached is the screenshot. The issue is still there.

 

 


  • Author
  • Active Contributor
  • 7 replies
  • September 9, 2024

Hi Matthew,

Same result on mobile App.

 

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1726 replies
  • September 12, 2024

@uzomannadi - Please try again. The “United Kingdom” field was missing from your address, which we believe has caused the issue. Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • September 12, 2024

United Kingdom is on my address. Please take a look so that I can delete it later.

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1726 replies
  • September 12, 2024

@uzomannadi I updated it on the backend, that’s why. :) Should be able to top-up now. 


  • Author
  • Active Contributor
  • 7 replies
  • September 12, 2024

Same issue. I sent you the screenshot. United Kingdom is on my address when I click edit 


  • Author
  • Active Contributor
  • 7 replies
  • September 12, 2024

 

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1726 replies
  • September 12, 2024

I’ve replied in Private Messages @uzomannadi. Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • September 13, 2024

Thanks Matthew. Bug successfully fixed. Kudos to your Software Dev Team.

I am a Senior Test Engineer.


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