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ID did not port my old number. Won't let me login to APP or webpage - I'm stuck


ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

Best answer by Kash

Hi @jonathandearth,

Welcome to the Community!

We are aware of some users having issues with logging in due to a technical issue.

Please can you try again and let us know how you get on.

In regards to your port which date did you select for your port to complete? 

Is your number still active with your old network?

 

Kash

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4 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • Answer
  • March 29, 2024

Hi @jonathandearth,

Welcome to the Community!

We are aware of some users having issues with logging in due to a technical issue.

Please can you try again and let us know how you get on.

In regards to your port which date did you select for your port to complete? 

Is your number still active with your old network?

 

Kash


Michael Jr Nicholls
New
 Contributor

My port was due on 18th. I have twice spoken to someone at complaints but still no action. 


Michael Jr Nicholls
New
 Contributor

Old number still active on old network. I have checked an Id have the correct PAC code


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • July 31, 2024

Hi @Michael Jr Nicholls 

 

If you’re already in contact with the complaints team, we’d recommend keeping contact with them via 0800 049 2402 or 0800 049 1300.

 

Tom


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