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ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

Best answer by Kash

Hi @jonathandearth,

Welcome to the Community!

We are aware of some users having issues with logging in due to a technical issue.

Please can you try again and let us know how you get on.

In regards to your port which date did you select for your port to complete?

Is your number still active with your old network?

Kash

This topic has been closed for comments

+24

Welcome to the Community!

We are aware of some users having issues with logging in due to a technical issue.

Please can you try again and let us know how you get on.

In regards to your port which date did you select for your port to complete?

Is your number still active with your old network?

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

My port was due on 18th. I have twice spoken to someone at complaints but still no action.

Old number still active on old network. I have checked an Id have the correct PAC code

+25

If you’re already in contact with the complaints team, we’d recommend keeping contact with them via 0800 049 2402 or 0800 049 1300.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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