Pay As You Go

Everything you need to know about Pay As You Go

  • 538 Topics
  • 1,580 Replies

538 Topics

L
Newbie
Leevilla850Newbie
asked in Pay As You Go

cant make calls or send texts

HiSince this morning 13th July 2022 I've been unable to make telephone calls from my mobile, unable to send texts and unable to access the data network. When I make a call it says "you cannot make any calls as you've exceeded your capped limit" I have an unlimited bundle, with unlimited calls texts and data which doesn't expire till the 28th of the month. I cant call any numbers I've tried landlines and multiple mobiles. I have important calls to make today, id appreciate some help as soon as possible please.

7
Kash
iD Mobile Employee
2 months ago
Kim Bednall
Newbie
Kim BednallNewbie
asked in Pay As You Go

find original pin number

Hi, I have recently joined & been asked to update my pin number but I'm unsure where to find the number,  any ideas please?

2
Kash
iD Mobile Employee
2 months ago
G
Civilian
gurgglesCivilian
asked in Pay As You Go

Bill

How do i change my billing date from 28th to the 1st of the month?Just joined not had a bill yet.

3
Kash
iD Mobile Employee
2 months ago
Clare Winterbourne
Newbie
Clare WinterbourneNewbie
asked in Pay As You Go

joining id mobile with multiple sims

I have recently given notice to Vodafone on 6 contracts, mine, my partners and my 4 older children, my children have all now put the contracts in their own names, the first one went through fine, we did 2 more the next day that were fine and then the last 3 got rejected.  After a lot of stress on the phone we were told that you can only sign up 2 contracts each day at the same address even though each bill is individual and that we would need to wait 2 weeks again before reordering, we waited 2 weeks and a day and yet again my partner has been rejected, so i expect when I do the last 2 tomorrow they will also get rejected?? This is so frustrating as we really want to join id mobile, my son is getting a perfect signal at a great price now! Is there any way around this? I have less than 2 weeks left of my notice period to Vodafone so need to sort it soon! Any help would be appreciated as don’t fancy ringing again to get nowhere.many thanks

3
Kash
iD Mobile Employee
2 months ago
Kathleen Nelson
Newbie
Kathleen NelsonNewbie
asked in Pay As You Go

payg sim

I ordered a payg sim for a new extra phone. It is now inserted but I am locked out as I put my exising pin into phone. On downloading IDmobile I signed in with my previous details for phone#1. Now it shows up my existing details and not those of phone#2’s PAYG sim.  I didnt  realise I had to have a new email address.  so 1. how do I unlock my sim (?) and 2. how to re -register the new payg sim card

4
Kash
iD Mobile Employee
2 months ago
D
Newbie
DeanUKNewbie
asked in Pay As You Go

Number port

My account will not except my details for number transfer 

2
Kash
iD Mobile Employee
2 months ago
P
Civilian
PhonenoviceCivilian
asked in Pay As You Go

PAYG data

Does this mean I can top up the SIM card by £20 and have unlimited everything forever or does it only last 1 month? 

2
David Gallagher
Newbie
2 months ago
L
Civilian
LivBeCivilian
asked in Pay As You Go

Living abroad for a while, want to keep sim active for visiting UK

I’m living abroad for a while but still coming to the UK at the least once a year, sometimes more.I want to keep my ID Mobile account so that when I come back to the UK I can just put the sim in my phone, go on the ID app and I’ll be good to go. I’m currently on a monthly plan (SIM Only) £6 per month. I am hoping there might be a Traditional PAYG sim I can downgrade to where I can keep my number, I won’t pay anything the months I’m not using it, but pay as I use when I am in town. Ideally with no minimum usage requirement as I don’t know how long I’ll be out of town each time.Or alternatively can I park my number or pause and then reactivate when I visit?Thanks!

3
CharChef
Civilian
2 months ago
ChattyPerson
Newbie
ChattyPersonNewbie
asked in Pay As You Go

cancel for a social tarrif provider

How do I cancel my id contract for free to transfer to a social tarrif provider?  I keep going round in circles on id’s website.

7
Tom
iD Mobile Employee
2 months ago
S
Civilian
Shirley CookCivilian
asked in Pay As You Go

cancel sim only

I want to cancel my SIM card.  I’ve never used it and still being charged.  I have been round and round this website trying to find someone to contact or talk to.  I am really frustrated and very disappointed.

2
Tom
iD Mobile Employee
2 months ago
B
Newbie
Barry SuloNewbie
asked in Pay As You Go

lenght of overseas use

Hi  Can some one help me please with most providers they only alow you to use your bundle for 3 months then you get charged for all calls text and data irrelevant of your contract  What is the length of time ID mobile allows as I travel full time in Europe  Many thanks  Barry sulo

2
Tom
iD Mobile Employee
2 months ago
Matthew Ynwa Cook
Newbie
Matthew Ynwa CookNewbie
asked in Pay As You Go

Taking money

Money taken from my account and Im not transfering till end of Feb? 

4
Tom
iD Mobile Employee
2 months ago
L
Newbie
lkalskdallNewbie
asked in Pay As You Go

ID mobile phone number

I received SIM card, however like all of the new users without the phone number.So I checked how to find the phone number, I have put the card in the phone. Nothing there, checked many times in the settings, following what other users did.And can’t phone my other number… because I have no credits… and how I can top-up if I do not know the phone number? 😡😡😡  

5
Tom
iD Mobile Employee
2 months ago
S
Newbie
Scaffolder444Newbie
asked in Pay As You Go

Forgotten account login for new sim.

My old SIM went faulty and I have a new SIM.I've forgotten acct login details and the only reset option is for id to send me a security code. I can't receive the code because the new SIM is not registered.How do I break this stupid loop.Thanks

3
Tom
iD Mobile Employee
2 months ago
H
Newbie
HelenopherNewbie
asked in Pay As You Go

application enquiry

I have just signed up for a sim only contract for my son. In the application I put my phone number as a contact but am just worried now that it will be my number that gets kept when I add the PAC code. My son wants to keep his number 

2
Tom
iD Mobile Employee
2 months ago
Rano
Rookie
RanoRookie
asked in Pay As You Go

Data Roaming in EU not working. Calls and SMS working.

My id Mobile's Data Roaming not working in EU.  I have had 4 long live chats but to no avail.  Calls and SMS working just fine.  Tried my wife)'s id mobile sim on my phone and data roaming works fine.  My sim in my wife's phone doesnot work. So there is nothing wrong with my device.  Checked and double checked Data Roaming is ticked on both in my device and id mobile app.  Did reset network settings.  Compared APN and everything looks ok.  On my phone it does show 4G on the top line but does not open apny web page.  It says No Internet Connection whilst 4G showing on the top line.  Strange but true. ID Mobile is not able to sort it out either.  I wonder whether someone has experienced a similar problem.  Any help would be grately appreciated.  Thanks.  Drew

11
Kash
iD Mobile Employee
2 months ago
D
Newbie
Diana11Newbie
posted in Pay As You Go

Stolen phone

I am unable to access my account. My password is not recognised and I cannot get past the security questions. Can someone help please as my phone has been stolen.

3
Kash
iD Mobile Employee
2 months ago
A
Newbie
Amie2Newbie
posted in Pay As You Go

adding data

Hi, I'd like to add a little bit more data this month as it has ran out and it's needed for my daughter.

1
Kash
iD Mobile Employee
2 months ago
Z
Newbie
Zoe Hattersley11Newbie
asked in Pay As You Go

Emergency calls only ?

All i have had today is emergency calls only?? What's going on 

4
Tom
iD Mobile Employee
2 months ago
Caitlin Mccallum
Newbie
Caitlin MccallumNewbie
asked in Pay As You Go

why am i still getting charged my old contract

My contract ended on January 28 i choose to upgrade to £10 per month on 29th of January I was paying £47.66 for my contract but im still getting charged till march for the £47.66 when i have changed it to £10 per month 

4
Tom
iD Mobile Employee
2 months ago
Z
Newbie
ZainabTahirNewbie
asked in Pay As You Go

unauthorised payment going out of my bank for id mobile but i dont have an account here nor a sim or mobile

There have been 3 payments from id mobile going out of my bank account, I don’t have a id mobile account nor sim or anything  I haven’t signed up for anything I need to get this sorted as soon as possible 

4
Tom
iD Mobile Employee
2 months ago
Dave Hughes
Newbie
Dave HughesNewbie
asked in Pay As You Go

sim only deal, keep my old id mobile number?

Please help…… My old contract of 24 month has just run out, so i decided to switch to a sim only deal and save some money. It’s really important that i keep my old number as i run a business from that number and have spent £100s in advertising ect. I Have been sent my new sim and put it into the phone but i have a new unknown number? I do have a PAC code for my previous number but how do i go about getting it on the new sim?

9
Tom
iD Mobile Employee
2 months ago
SophieAK1
Newbie
SophieAK1Newbie
asked in Pay As You Go

pay as you go

I've moved abroad but still need a uk number for occasional use. Can I turn my contact into  pay as you go?

3
Tom
iD Mobile Employee
2 months ago
Pp123
Newbie
Pp123Newbie
posted in Pay As You Go

network issues

I'm fed up with all these network issues text messages not received or sent for 4 days now and not being able to receive/make calls.  I hope there is some compensation for all the loyal ID customers.  I think we have been patient enough is enough !!

1
JoeKing
Sidekick
2 months ago
H
Newbie
HelenopherNewbie
asked in Pay As You Go

Four Days in and number notvtransferred

My account with ID mobile became active on Tuesday 6th Feb and my number still hasn’t transferred. I submitted my PAC. What should I do ?

2
Kash
iD Mobile Employee
2 months ago
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