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Missing upgrade

  • 8 December 2020
  • 2 replies
  • 32 views
W
Rank

Hi

I recently applied for a SIM upgrade, but I haven’t seen any change to my account. Please can you look into this?

Thanks

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Best answer by Mohsin 16 December 2020, 15:49

Hi @watkil 

We are sorry to hear you have not seen any change to your plan. We will PM to see why the upgrade tariff is not showing on your end.

-Mohsin

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2 replies

W
Rank

What is the point of ID Community if no-one from ID will respond? I can’t get through on live chat, there is no way to speak to a real human on the phone. The customer service is awful!

Mohsin
Rank
Userlevel 6
Badge +4

Hi @watkil 

We are sorry to hear you have not seen any change to your plan. We will PM to see why the upgrade tariff is not showing on your end.

-Mohsin

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