• 22 March 2024
  • 4 replies

Hello, I’m trying to move my number from Giffgaff to ID Mobile and everytime I put my PAC code, it says it’s not correct. I’ve contacted Giffgaff and they’ve said it’s correct .. can you check or do it manually on your side please. Thank you

Pac code [REDACTED]

Last name [REDACTED]

Giffgaff number [REDACTED]

Trabsaxtiom number [REDACTED]

ID Moblie number [REDACTED]

I’ve attached a screenshot of what comes up. 

Thank you. 


4 replies

Userlevel 4
Badge +1

Hi @Tinu Ogungbe, welcome to the community!

For future reference, we’d recommend not sharing any personal details on a post, as these are available to the wider public. We’ve removed the information from the thread now.

Have you submitted your PAC code to us at checkout? If so, we will have already received the request.

If not, or if you haven’t managed this so far, just let us know and we’ll be able to send you a PM.


Hello, no I wasn’t able to submit it at checkout. Kindly send me a PM. Thank you 


Userlevel 7
Badge +6

Hi @Tinu Ogungbe,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.