My wife had received her sim card from id mobile on the same day as myself. I requested our pac codes from our provider ( sky ) I entered them into IDMobile transfer form as per instructions and mine is fully operational and my wife’s keep stating Error ? It’s been over five days now and it’s still not sorted ..Any help as I have tried telephoning I’d mobile without any success
Solved
pac transfer from sky mobile
Best answer by Decembersangel72
Hi
It’s worth using Live Chat to connect with an agent:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the chatbot.
Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and get replies.
Good luck x
Reference above my wife’s SIM card transfer!
I used the correct pac code for her phone ( Sky )
I used her new number from I’d mobile
I used the existing number to be transferred
I used the correct Transaction number
+12Hi
It’s worth using Live Chat to connect with an agent:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the chatbot.
Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and get replies.
Good luck x
I did contact the customer chat and I was told the system is down and they cannot access my account 😤 This isn't a good start for a new customer
+24Hey there
If you need further help here, please confirm if the contract is under your name, or your Wife’s name please?
Thanks,
Tyler
+24Hey there
Thanks,
Tyler
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.