I’m unable to join a live chat to solve this issue. Hoped someone can help on here?
I have gone to make a phone call within my monthly bundle allowance but it’s saying I have reached my capped limit even in though I haven't used up my allowances for that month - my call and messges are unlimited and have only used part of my data allowance.
I cannot use my phone for anything, automated message is saying top pay a bill. this is not right as I pay monthly not via direct debit and payment has cleared. This has happens mid month before next payment is due.
Can anyone advise please
Best answer by andewhiteView original