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phone bill issue

  • 26 March 2024
  • 1 reply
  • 65 views

Chelsealea Hague
Community Member

I’ve paid my phone bill but I can’t ring out and it’s just taking me to bill payment helpline but all my payments are upto date I’ve tried resetting my phone and it’s still not working 

Best answer by Kash

Hi @Chelsealea Hague,

Welcome to the Community!

Once you make the payment the account should be working after 2 hours.

Can you please advise if it’s working for you now as I can see it has been 3 days since you posted.

If you are still having issues, we can drop you a PM.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • March 29, 2024

Hi @Chelsealea Hague,

Welcome to the Community!

Once you make the payment the account should be working after 2 hours.

Can you please advise if it’s working for you now as I can see it has been 3 days since you posted.

If you are still having issues, we can drop you a PM.

 

Kash