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returned phone but still getting charged?

  • 2 December 2020
  • 1 reply
  • 21 views

I am unable to get through to someone via live chat.

 

I bought my phone contract and returned it within 14 days as I was unhappy with the phone and contract. They received the phone and converted my sim into pay as you go. I'm still getting charged the full monthly payment of £33.99 even though I barely used my sim in my new phone. Why is this?

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Best answer by Will 9 December 2020, 16:59

Hi @zoys,

 

That shouldn’t be happening really if you returned it within 14 days. I’ll drop you a Private message now so we can check on that disconnection for you.

 

Will

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Userlevel 6
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Hi @zoys,

 

That shouldn’t be happening really if you returned it within 14 days. I’ll drop you a Private message now so we can check on that disconnection for you.

 

Will

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