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Unable to access my account. User name not found for mobile number.

Woz
Community Member
  • Woz
  • Community Member

Unable to access my account, The user name (email address) is not recognised and no user name is associated with my mobile number when trying the “forgot user name” link.

Best answer by Mohsin

Hi @Woz 

 

Have you registered the account in the past?  If not, please do so using the link below.

If you have registered, and just do not know what your username was, then you should be able to click the forgotten my username/ email address button on our website using that same link here:

https://my.idmobile.co.uk/

 

Thanks

Mohsin

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3 replies

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • Answer
  • December 11, 2020

Hi @Woz 

 

Have you registered the account in the past?  If not, please do so using the link below.

If you have registered, and just do not know what your username was, then you should be able to click the forgotten my username/ email address button on our website using that same link here:

https://my.idmobile.co.uk/

 

Thanks

Mohsin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Woz
Community Member
  • Woz
  • Author
  • Community Member
  • 0 replies
  • December 11, 2020

Thanks Mohsin!

ive Re registered, which has worked!

I had 3 accounts but only 2 usernames!?

All sorted now, cheers, Woz.

Michelle H
iD Mobile Employee
  • Michelle H
  • iD Mobile Employee
  • 1540 replies
  • December 17, 2020

Great to hear @Woz 

Thanks for the update.

 

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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