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upgrade that isnt !

  • May 6, 2022
  • 1 reply
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Krr
Community Member
  • Community Member

I received an email re an upgrade.  Applied for and received upgrade.  Notice, now, however, that thus us an additional charge, not a replacement charge.  Cannot get hold of anyone to speak about this so paying for 2 plans not one.  Need urgent help to sort thus out, please.  How do I manage this ?

Best answer by WelshPaul

Sounds like you ordered another contract rather than upgrade your existing one. Not to worry, you can cancel it!

Have a read of this article, it tells you everything you need to know and what to do.

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WelshPaul
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  • May 6, 2022

Sounds like you ordered another contract rather than upgrade your existing one. Not to worry, you can cancel it!

Have a read of this article, it tells you everything you need to know and what to do.