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Why am I being charged when I haven't used my sim?

  • November 21, 2020
  • 1 reply
  • 114 views

BuckyOHaire
Community Member

I ordered my sim card with the intention to start using it in December when my previous contract runs out. I haven’t even opened the sim card yet you’re billing me for a month? No. I haven’t started using it yet.

Best answer by Will R

Hi @BuckyOHaire,

 

The agreement starts once you process it and we send out the SIM, not once the SIM has been used. That’s why you have been billed.

 

Will

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1 reply

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • November 26, 2020

Hi @BuckyOHaire,

 

The agreement starts once you process it and we send out the SIM, not once the SIM has been used. That’s why you have been billed.

 

Will