Why can’t I access my account on my laptop. Always used to be able to. What’s changed?
Best answer by Tyler
View originalWhy can’t I access my account on my laptop. Always used to be able to. What’s changed?
Best answer by Tyler
View originalHi
Welcome to the Community!
Have you registered a new account for the new iD Mobile app?
Can you confirm what error you get when trying to login?
Kash
Despite going through the system and putting in a new password I keep getting Sorry details do not match our records’
Hey there
We’re sorry to hear that.
My first question would be, have you registered/re-registered for the new app/website since its release in April?
Secondly, have you tried registering/logging in via this link below specifically?
https://my.idmobile.co.uk/login
Thank you,
Tyler
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