F.A.Q.

How do I cancel my Pay as you Go SIM?

Cancelling your Pay as you Go SIM is easy, you can do it anytime. Here’s how:

To switch to another network and keep your number, request a PAC from us and give the code to your new provider. They'll handle the rest.

Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075.

To request a PAC for your Pay as you Go SIM in the iD Mobile app or My Account Online, you can:

The quickest way to request a PAC is via text or in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

Please note: You can’t take any unused credit with you and cancelling means you’ll lose it.

To switch to another network and ditch your number, request a STAC from us and give the code to your new provider. They'll handle the rest.

Using your iD Mobile SIM, text STAC & your Date of Birth (DDMMYY) to 75075.

To request a STAC for your Pay as you Go SIM in the iD Mobile app or My Account Online, you can:

The quickest way to request a STAC is via text or in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

Please note: You can’t take any unused credit with you and cancelling means you’ll lose it.

Not switching networks and want to end your plan? Follow the steps below.

To disconnect your Pay as you Go SIM in the iD Mobile app or My Account online, you can:

The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

Please note: You can’t take any unused credit with you and cancelling means you’ll lose it.

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