If you don’t think you can make your next payment, please chat to us as soon as possible, we’re here to help:

If you don’t pay your bill and you haven’t talked to us about it, we’ll try to contact you by either phone, SMS or email, and by letter. If we don’t hear from you, we may have to:

• Restrict your iD Mobile service.
• Disconnect your service completely.
• Add a termination fee to your account in line with your contract terms and conditions.
• Pass on your details to a debt collection agency who may add their own charges and fees to recover the debt.
• Notify credit reference agencies that you’ve missed payments - this information can be used by other lenders and will affect your credit rating and ability to gain future credit.