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1 month sim only contract upgrade to 24 month phone contract

  • November 13, 2024
  • 4 replies
  • 199 views

I am currently on a new 1 month sim only contract but looking at deals being offered I now want to upgrade to a 24 month phone and data contract.  My app says upgrade available from April 2025 and not from the end of my 1 month any suggestions as to why this is 

Best answer by Kash M

Hi @Danny.w,

Welcome to the Community!

As @Daz_S advised you’ll need to wait until 6 months have passed.

We can’t guarantee what you’ll be eligible for in the future as you’ll only see eligible offers at the time of upgrading.

 

Kash

4 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 13, 2024

Hi there @Danny.w you need to have 6 months under your belt before you’re eligible for an upgrade.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • November 14, 2024

Hi @Danny.w,

Welcome to the Community!

As @Daz_S advised you’ll need to wait until 6 months have passed.

We can’t guarantee what you’ll be eligible for in the future as you’ll only see eligible offers at the time of upgrading.

 

Kash


Millie Mann
New Contributor
  • New Contributor
  • January 26, 2025

my sim only contract ends soon and I’m looking to upgrade to an iPhone 16, I’ve seen one on uswitch still with id mobile contract but on the app it’s a different price how would I go about this? I’m looking to trade my phone in also 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • January 29, 2025

Hi ​@Millie Mann,

Welcome to the Community!

Some new deals may be better than upgrade deals.

You can look at upgrading via our Sales Team to see if we can offer a better deal.

Please call the team on 0207 1391 397.

 

Kash