already a 1d mobile customer

Forum|Forum|8 months ago
June 6, 2025
2 replies
58 views

Diane Large
Active Contributor

Why when I am a customer is it that I have seen a phone have gone to sim only has my contract had finished but I have seen a phone monthly but why is it more expensive then if I were just going to id mobile this is not right for a already customer

+22

MZone
Platinum  Contributor
Forum|Forum|8 months ago
June 6, 2025

@Diane Large sometimes new customers get better deals than existing and vice versa. Standard industry practice i’m afraid.

You can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+19

Siân W
iD Mobile Employee
Forum|Forum|8 months ago
June 7, 2025

Hi @Diane Large . Thanks for reaching out! I understand it can be frustrating to see discounts for new customers. These offers are meant to make joining us easy, and I like to think you got a good deal when you first signed up. Our offers change regularly, so if you’re ever curious about current options or upgrades, please contact the Sales Team on 0207 1391 397 between 9am -6pm. Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.