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Call Plan

  • May 9, 2025
  • 4 replies
  • 35 views

Why am unable to make calls?  I'm being told that I've reached my cut limit even though my call plan is unlimited? 

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 9, 2025

Are you abroad or calling numbers that are not included in your inclusive allowance?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • May 9, 2025

Hi ​@AInsai 

 

Is this happening with all calls?

 

How are texts and data?

 

Tom


  • Author
  • New Contributor
  • May 9, 2025

I'm in the UK calling friends and family? It is happening with all calls and texts. Data is fine. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 10, 2025

That is off ​@AInsai 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.