When I log in and try to upgrade it says it’s too early to upgrade and that I can only upgrade from February 2025?!
Solved
Can't upgrade until the past?!
Best answer by WelshPaul
For me, within the iD app, it’s in the format of day-month-year.
+13Hi
Can you try logging into your account on a laptop/PC and let us know if it says the same thing?
Thank you Sian, I finally got through on the online chat.
All sorted.
It says 12/02/25, which I interpreted as 12th of Feb…...it means December 2nd apparently :)
+24For me, within the iD app, it’s in the format of day-month-year.
Is there any chance
+24No, I bought the plan on 2 April 2025. If that were the case, my upgrade date would have been nearly two months before I purchased my plan.
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