Solved

Can't upgrade until the past?!

Forum|Forum|9 months ago
May 16, 2025
5 replies
77 views

C

CJT
New Contributor

When I log in and try to upgrade it says it’s too early to upgrade and that I can only upgrade from February 2025?!

Best answer by WelshPaul

For me, within the iD app, it’s in the format of day-month-year.

+19

Siân W
iD Mobile Employee
Forum|Forum|9 months ago
May 16, 2025

Hi @CJT

Can you try logging into your account on a laptop/PC and let us know if it says the same thing?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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C

CJT
Author
New Contributor
Forum|Forum|9 months ago
May 16, 2025

Thank you Sian, I finally got through on the online chat.
All sorted.

It says 12/02/25, which I interpreted as 12th of Feb…...it means December 2nd apparently :)

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+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|9 months ago
May 16, 2025

For me, within the iD app, it’s in the format of day-month-year.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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C

CJT
Author
New Contributor
Forum|Forum|9 months ago
May 16, 2025

Is there any chance @WelshPaul that the ID operator was right and yours could be Feb 10th? (genuine question)

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+26

WelshPaul
Platinum  Contributor
Forum|Forum|9 months ago
May 16, 2025

No, I bought the plan on 2 April 2025. If that were the case, my upgrade date would have been nearly two months before I purchased my plan.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.