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cancel my plan that isbdue to run out

Mercian Courtney
New
 Contributor

My plan is due to run out on 25/05/2025

I wish to CANCEL it

Best answer by WelshPaul

To cancel your plan, you can follow these steps:

  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap Plan.
  3. Tap Leave iD.
  4. Tap Cancel my iD plan.

Alternatively, you can use the Live Chat service to cancel your plan. To do this:

  1. Go to the iD Mobile website and click on the Live Chat option.
  2. Type "To speak to someone" in the message box to connect directly to an advisor.

Please note that cancelling your Direct Debit will not cancel your plan, and it could impact your credit rating. If you have already cancelled your Direct Debit, you will need to set it up again before your next payment is due.

 

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    3 replies

    Mercian Courtney
    New
 Contributor

    Mercian Courtney 

    Account 11821708

    Contract ends 25/5/2025

    I wish to CANCEL  on that date

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 3070 replies
    • Answer
    • May 24, 2025

    To cancel your plan, you can follow these steps:

    1. Open the iD Mobile app or log-in to My Account Online.
    2. Tap Plan.
    3. Tap Leave iD.
    4. Tap Cancel my iD plan.

    Alternatively, you can use the Live Chat service to cancel your plan. To do this:

    1. Go to the iD Mobile website and click on the Live Chat option.
    2. Type "To speak to someone" in the message box to connect directly to an advisor.

    Please note that cancelling your Direct Debit will not cancel your plan, and it could impact your credit rating. If you have already cancelled your Direct Debit, you will need to set it up again before your next payment is due.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4599 replies
    • May 26, 2025

    Hey there ​@Mercian Courtney, we hope the kind advice from ​@WelshPaul has been able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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