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Question

cancellation


I keep registering and my email address is not recognised ì want to leave

9 replies

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  • iD Mobile Employee
  • 471 replies
  • June 13, 2025

Hi ​@Randsy46 

 

We’re sorry to hear this.

 

Are you registering via the app or the website?

 

Are you receiving an error message when you try to register?

 

How long have you been with iD Mobile?

 

Anika

 

 


  • Author
  • New
 Contributor
  • 4 replies
  • June 13, 2025

Yes I did as was told it says email is wrong 


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  • iD Mobile Employee
  • 471 replies
  • June 13, 2025

Hi ​@Randsy46 

 

Have you tried using a different email address?

 

Anika


  • Author
  • New
 Contributor
  • 4 replies
  • June 13, 2025

I cannot set up an email for just this there has to be some other way as the contract is in final couple of months and I want to change providers 


  • Author
  • New
 Contributor
  • 4 replies
  • June 13, 2025

How can I find out upgrade offers


MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • 1224 replies
  • June 13, 2025
Randsy46 wrote:

How can I find out upgrade offers

@Randsy46 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.


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  • iD Mobile Employee
  • 471 replies
  • June 16, 2025

Hi ​@Randsy46 

 

 

As ​@MZone mentioned, you can contact our Sales team on the with the number sent above.

 

Anika


  • Author
  • New
 Contributor
  • 4 replies
  • June 16, 2025

I have called sales today to chat about changing tariff but want helpfully at all 


Forum|alt.badge.img+4
  • iD Mobile Employee
  • 471 replies
  • June 18, 2025

Hi ​@Randsy46 

 

We’re sorry about that. 

 

What happened on the Sales call? 

 

You can also contact our Live chat via the link below:


https://www.idmobile.co.uk/live-chat

 

Anika