Hi everyone, I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.I spoke with someone from ID who confirmed the cancellation and no outstanding payments.I got an email on 31/8/24 thanking me for payment received.I then got an email on the 9/9/2024 saying I have an outstanding balance.Can someone help?Thanks

Hi everyone,I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.I spoke with someone from ID who confirmed the cancellation and no outstanding payments.I got an email on 31/8/24 thanking me for payment received.I then got an email on the 9/9/2024 saying I have an outstanding balance.Can someone help?ThanksYou would have received a final bill for services provided to you from the point of activation until disconnection (12.08.24 - 22.08.24).

Hey there @Tonymccabe84, thank you for reaching out.Did you request a return with Mobiles.co.uk, or a 30-day disconnection?Also, you would be charged for the time the line-rental was opened for as a final bill within 48 hours of disconnection if you hadn’t been charged already.Thanks,Tyler

Cancelled within 14 days and have had debt agencies phning

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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