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cant upgrade - missing email

  • June 9, 2025
  • 2 replies
  • 52 views
D
Community Member

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

Best answer by andewhite

The iD telephone sales team might be able to help with your upgrade, ​@Daka83. 

Try calling sales on 020 7139 1397, between 9am - 6pm. 

    2 replies

    andewhite
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Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • June 9, 2025

    The iD telephone sales team might be able to help with your upgrade, ​@Daka83. 

    Try calling sales on 020 7139 1397, between 9am - 6pm. 

    Forum member (non-iD).
    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 9, 2025

    Hi ​@Daka83 

     

    We would recommend what ​@andewhite has said, as they would be able to put the upgrade through on the system.

     

    Also, are you trying to upgrade via the app or the website?

     

    Anika

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